Privacy policy

Privacy Notice

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site cobbydog.com

By providing us with your data, you warrant to us that you are over 13 years of age

E & S FEEDS trading as Cobbydog are the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: E & S FEEDS trading as COBBYDOG

Email address: cobbydog@cobbydog.com

Postal address: Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA

Telephone number: 01535 681927

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at cobbydog@cobbydog.com or on our website at www.cobbydog.com

Security

We take the security of your information very seriously. We use encryption to make sure your card, order and personal details are protected before they leave your device on the way to ours, so they cannot be intercepted in transit.

If you would prefer to speak to one of our Customer Care team to place an order, please feel free to call 01535 681927.

Privacy

We know you care about your privacy, so we treat your information with the highest standards of confidentiality and security.

We never sell your personal information to anyone. We do share it with the service providers who help us run our business – for example the companies that host our online store, process our payments, deliver our orders, send our emails and text messages, and help us understand how our website is used. They may only use your data to provide those services to us, on our instructions. The "Who we share your personal data with" section below sets out who they are.

We want to keep you aware of our latest products and special offers, so we would like to send you catalogues, email newsletters and text messages. We will only do so with your permission. If you no longer want to receive them, you can unsubscribe using the link in any email, reply STOP to any text message, call our Customer Care team on 01535 681927, write to Cobbydog, E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA, or email us at cobbydog@cobbydog.com

If you think any of the information we have about you is incorrect, please write to us at Cobbydog, E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA, or contact us at cobbydog@cobbydog.com

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

We may process the following categories of personal data about you:

· Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

· Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

· User Data that includes data about how you use our website, products and services.

· Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

· Marketing Data that includes data about your preferences in receiving marketing from us and our third parties, your communication preferences, and a record of the marketing permissions you have given us including the date, time and method by which you gave them. We process this data to manage your marketing preferences, to enable you to take part in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products and services, to develop them, to grow our business and to decide our marketing strategy, and, where we send you marketing emails or text messages, your consent.

· We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, namely to grow our business. Where we send you marketing by email or text message, our lawful ground is your consent, which you may withdraw at any time.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered, but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at cobbydog@cobbydog.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you when you provide it to us directly (for example by filling in forms on our site, placing an order, or sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see the Cookies section below for more details about this.

We may receive data from third parties such as analytics providers, advertising networks, search information providers, and providers of technical, payment and delivery services. Some of these providers are based outside the United Kingdom.

We may also receive data from publicly available sources such as Companies House and the Electoral Register.

MARKETING COMMUNICATIONS

You will receive marketing communications from us if you have:

a) asked us to send them, or given us your details and opted in to receive them; or

b) bought goods or services from us and were given a clear opportunity to refuse marketing at that time,

and, in either case, you have not since opted out of receiving our marketing.

We will not share your information with any third party for their own marketing purposes without your permission.

You can ask us to stop sending you marketing messages at any time, by using the unsubscribe link in any marketing email, by replying STOP to any marketing text message, or by emailing us at cobbydog@cobbydog.com

Where you opt out of receiving our marketing communications, this will not apply to any personal data provided to us as a result of a product or service purchase, or other transaction. We will still send you messages we need to send about an order you have placed, such as order confirmations and delivery updates.

TEXT MESSAGE (SMS) MARKETING

If you have given us your consent, we may send you marketing text messages about our products, offers, new arrivals and promotions. We will only send you marketing texts where you have specifically opted in to receive them, or where you are an existing customer who was given the opportunity to refuse marketing at the time we collected your details. Consent to receive marketing texts is never a condition of purchasing anything from us.

What we send: promotional offers, product news, restock alerts and reminders about items left in your basket. Message frequency varies, but we would not expect to send more than a small number of marketing messages each month.

How to opt out: you can stop receiving marketing texts at any time by replying STOP to any message from us, or by contacting us at cobbydog@cobbydog.com or on 01535 681927. Reply HELP for assistance. Your network's standard message and data rates may apply.

Service messages: we may still send you non-marketing texts relating to an order you have placed, for example dispatch and delivery notifications. Opting out of marketing texts does not stop these.

To send these messages we share your phone number with our SMS provider, who processes it on our behalf and is not permitted to use it for their own purposes. We use Shopify to power our text message marketing.

WHO WE SHARE YOUR PERSONAL DATA WITH

We will only use your personal data for the purposes for which we collected it. We may have to share your personal data with the parties set out below:

• Shopify, who host our online store and process our orders, payments, email marketing and text message marketing. You can read how Shopify uses personal data at https://www.shopify.com/legal/privacy

• Google, who provide our website analytics and advertising services. You can read how Google uses personal data at https://policies.google.com/privacy and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout

• Meta (Facebook and Instagram), who provide our social media advertising. You can read how Meta uses personal data at https://www.facebook.com/privacy/policy

• Delivery and fulfilment partners, who need your name, address and contact details to deliver your order.

• Service providers who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors and insurers.

• Government bodies that require us to report processing activities.

• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Some of the service providers we use are based outside the United Kingdom, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we take steps to ensure a similar degree of protection by making sure at least one of the following safeguards is in place:

• the transfer is to a country that the UK Government has decided provides an adequate level of protection for personal data; or

• we use specific contracts approved for use in the UK which give personal data the same protection it has here, such as the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses.

If you would like more information about the specific safeguard used for a transfer of your data, please email us at cobbydog@cobbydog.com

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the processing purposes, whether these can be achieved by other means, and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

We keep a record of your marketing consents and opt-outs for as long as necessary to demonstrate that we have complied with our legal obligations, and we keep a record of opt-out requests indefinitely so that we do not contact you again in error.

In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection law you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/

If you wish to exercise any of the rights set out above, please email us at cobbydog@cobbydog.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

Cookies are small data files placed on your device that help our website work, remember your basket, and help us understand how the site is used. We also allow some third parties, such as Google and Meta, to set cookies through our site for analytics and advertising purposes.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CHANGES TO THIS NOTICE

We may update this privacy notice from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. This notice was last updated on 7 September 2026.