Returns & Returns Policy

Starting Your Return

Our friendly customer service team is here to help.

To start a return, simply click the Returns tab at the top of our website and follow the easy step-by-step process. Once submitted, our team will review your request and either approve or decline it.

If approved, you'll receive a confirmation email. You can also check your return status anytime by entering your order number and email on the returns page.

After approval, ship your item back to us. Then, log in to the returns page to add your tracking number and proof of return. This helps both you and our team track your return.

Once your item arrives at our warehouse, we’ll process your return, and your refund should be back in your account within 3-4 working days.

Unwanted Goods

Please note, we do not have a free returns service.

Unfortunately, we cannot accept returns of partly used items - they must be unopened and intact to be eligible for a refund.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Please return the item to the following address:

Cobbydog, Dalton Works, Deal Street, Keighley, BD21 4LA

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect, providing photographs of any damages to the external and internal packaging, so that we can evaluate the issue.  Please ensure that all packaging is retained until we have responded to you.

Refunds

If approved, you’ll be refunded through your original payment method.  Refunds can take up to three working days to appear in your bank.

Alternatively a replacement can be sent to you.

You can always contact us for any return question at cobbydog@cobbydog.com or telephone number 01535 681927.